For a better life
My SCHADS
Why Choose SCHADS?
Compassionate Care
Our team of dedicated professionals is committed to providing compassionate, respectful, and high-quality care to all our clients.
Community Focused
We are deeply rooted in the community and work tirelessly to create a supportive and inclusive environment for everyone.
Experienced Staff
Our caregivers are highly trained and experienced in delivering specialized care tailored to the unique needs of each individual.
Privacy and Compliance
Questions
We take your privacy very seriously.
It is the duty of SCHADS to guarantee that customer and staff data is kept confidential and utilized solely for that reason. Our privacy policy makes sure that every one of our workers and clients is aware of the personal information we have on file, why we have it, and how it may be collected, stored, used, or disclosed.
As a condition of their employment or engagement, all of our employees and organizations operating on our behalf (such as consultants, subcontractors, or contractors) must adhere to our privacy policy.
You own the personal information you provide to us. To serve you better, we only request the data necessary to deliver high-quality, secure services. Your consent is required for us to gather and disclose your personal data, but you are not obligated to grant it. We will explain why we need the information when we ask for it. This also applies to images and videos. If you have any questions about why we require certain information, it is acceptable to ask us.
We promise to safeguard your data, use it only for authorized purposes, and only disclose it to those who need to see it. Your information should be visible to others who collaborate with you, since it facilitates improved service delivery.
We use sophisticated passwords to protect your information, and only authorized staff members have access to it. Paper documents are kept safely and in compliance with regulations.
We won’t divulge your information unless you authorize us to, if the law demands it, or if we have serious concerns about your safety.
Your information is also visible to you. Simply ask.
Privacy is taken very seriously at SCHADS. Please contact our Privacy Officer on +233-593-899-069 with any comments or grievances.
Rights & Responsibilities
Questions
We always want what is best for you
• You will be treated with decency and respect.
• We promise to talk to you honestly and equitably.
• Your personal information will be safeguarded and used just for authorized purposes.
• We’ll offer high-caliber services that fit your requirements, age, way of life, and cultural background.
• You are entitled to a service location that is both secure and welcoming.
• You are entitled to the knowledge you require in order to make wise decisions.
• You have the right to an advocate or support person to assist you in making the best decisions.
• You are entitled to assistance in using community resources.
• You are entitled to file a service complaint.
• You’re entitled to a response as soon as possible.
• You have the right to file a further complaint or speak with the NDIS Commission if you’re still not satisfied.
Safety and Reporting of Incidents
Questions
We put a lot of effort into providing services that are safe because we care about your safety. Accidents happen, mistakes are made, and rude behavior is directed at others. These are referred to as “incidents.” Here, we’ll go over our efforts to stop incidents and what we do in their case. By acting responsibly and treating others with respect, you may contribute to the prevention of events occurring as well. Inform someone if you don’t feel secure doing so.
We put a lot of effort into ensuring the safety of you, our employees, and other members of the community.
We consider the causes of accidents and the best ways to avoid them. We refer to this as “risk management.”
We inquire about you and consider the services we offer, the settings in which they are offered, the individuals who collaborate with you, and the people in your immediate vicinity.
Everyone’s safety and sense of security are our goals. You can let us know if you feel in danger. We pledge to pay attention.
While we promise our clients the best and most optimal service, we are also well-prepared as an organization to handle any incidents or issues that may arise. Our employees are trained professionals who know how to respond in the event of a mishap. We have clearly outlined remedial actions in our business continuity plans to ensure reported incidents and issues do not recur.Everyone is entitled to equitable treatment. If you are involved in an incident, you have the right to know what went wrong and what is being done to resolve the issue. If you do not receive these responses, you have the right to escalate a complaint. Our promise is to keep you updated at all times and throughout the process with respect.
Everyone is entitled to equitable treatment.
You have a right to know what went wrong and what is being done to put things right if you are engaged in an event.
You have the right to file a complaint if you don’t receive these responses.
We’ll keep you updated at all times. We wish to show you respect.
You have the right to assistance if you are dissatisfied with our complaints procedure.
One resource is the NDIS Commission. By standing up for you, an advocate may also be helpful.
Making Complaints Is OK!
